Support
Get Support.
Real help from the people who built your Buddy. Email us and a human replies, usually within two business days. [CONFIRM: support hours]
Troubleshooting
Quick fixes.
Blank screen+
Check the USB-C cable at both ends and try a different 5V supply. If the RGB glows but the screen stays dark, the display cable may have shifted in shipping. Email us a photo and we will walk you through reseating it.
Wrong time+
On Wi-Fi models, open the setup page at buddy.local and check the timezone. On offline models, hold both buttons for three seconds to enter time-set mode, then tap to adjust.
Wi-Fi will not connect+
Buddies join 2.4 GHz networks. If your router merges 2.4 and 5 GHz under one name, temporarily split them or move closer during setup. Captive portals (hotel and campus Wi-Fi) are not supported.
Alarm did not sound+
Check that the alarm is armed on the display (bell icon). Alarms are stored on the device, so they survive power cuts, but a full reset clears them.
Temperature reads high+
The sensor is calibrated against the board's own heat, but a Buddy sitting on top of a warm PC will read warm air. Move it 30 cm from heat sources and give it ten minutes.
Aftercare
Warranty and parts.
Manufacturing defects are covered for 12 months. Read the warranty draft. Replacement parts, including reprinted body panels, are available on request. Contact us with your order number and a photo of the issue.